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  • In some cases, the CapaInstaller Installation Wizard fails when it updates the database - please contact support if you see this problem.
  • In some cases, the MDM service fails to start after update. Checking cimdm.log show shows an error: " MDM Service failed to obtain a correct CapaOne configuration from the backend service"
    • To fix this, go to System Administration → Software Account → Accounts → CapaOne
    • Right click on CapaOne and select Properties
    • Copy the token,  then delete the token and click OK
    • Right click again on CapaOne, then select Properties and paste the token. Click OK.
    • Check that MDM service starts